A Northern California member without a kp.org user ID and password can register from the app – just tap “Sign-In Help.” Once you sign-in, enable app notifications to get personalized reminders for appointments, procedures, and more. Sign-in with your kp.org user ID and password. To get started, download and launch the app. View test results and information from your medical record.Schedule and manage primary and specialty care appointments for you and your family.Get personalized reminders and information from your doctor to help you and your family get care and stay healthy.See your doctor face-to-face with a video visit, have an E-visit for quick online care for common health concerns, email your doctor, or call for advice 24/7.The My Doctor Online app is for Kaiser Permanente Northern California members. It’s simple and convenient to get personalized health reminders and information from your doctor. For more information, visit your video visit right from our app and manage your and your family’s care in one convenient place – no matter where you are. Currently, DOR’s 600-plus staff is working on more than 450 epidemiological and health services research projects. It seeks to understand the determinants of illness and well-being, and to improve the quality and cost-effectiveness of health care. The Kaiser Permanente Division of Research conducts, publishes and disseminates epidemiologic and health services research to improve the health and medical care of Kaiser Permanente members and society at large. The study was funded by the Agency for Healthcare Research and Quality.Īdditional co-authors were Anjali Gopalan, MD, MS, Loretta Hsueh, PhD, and Andrea Millman, MA, of the Division of Research Emilie Muelly, MD, of The Permanente Medical Group and Ilana Graetz, PhD, of Emory University.Ībout the Kaiser Permanente Division of Research “These findings are important because they really reflect the way telemedicine is going to continue to be used in a substantial fashion, rather than as a sort of peripheral option like we saw pre-pandemic.” “These methods of care continue to be strongly used,” she said. Phone and video visits are likely a permanent feature of the care landscape, Reed said. That rate rose dramatically during the early pandemic, and has since declined again, but not to as low as before pandemic shutdowns. Pre-pandemic, KPNC patients were choosing telehealth for primary care 14% of the time. Previous research by the study team compared virtual and in-person visits, before the pandemic, and found health outcomes were comparable. The authors noted both types of telehealth have strengths video visits may be more efficient for care that benefits from a face-to-face connection or sharing visual information, while phone visits may be more convenient for those without video capability. Following your appointment, well call in any prescriptions you need, update your doctor, and handle billing with your insurance company. 7.3% phone) and lab and imaging orders: 31.3% video vs. Kaiser Permanente researchers found prenatal care telehealth use nearly doubled during the pandemic. Video visits had slightly higher medication prescribing (any medication: 37.4% video vs. The study also compared medical actions taken during video and phone visits. Video appointments are available with your primary care doctor. “The telephone visit can provide an accessible option to address patient primary care needs for people who may not have technology or knowledge of video without raising safety concerns,” Huang said. Kaisers video visits allows you to get care without visiting the office. Lead author Jie Huang, PhD, Division of Research data scientist, said the results support the utility of a simple phone call. In-person office visits were available based on a doctor’s recommendation after a virtual visit.ĭespite the attention paid to the pandemic era growth of patients and doctors meeting by video, this analysis of care at the height of pandemic restrictions actually found a substantial amount of care was provided by telephone – 58.4% of telehealth visits. The researchers examined 734,442 patient-initiated primary care telehealth visits between March 16 and October 31, 2020, the initial COVID-19 pandemic period when the majority of medical visits being scheduled online by KPNC members were virtual. “This is a reassuring message that both types of telemedicine look like they are meeting patients’ needs well enough that patients are not often returning to the clinic or emergency room or worse, being hospitalized,” said senior author Mary Reed, DrPH, a research scientist with the Kaiser Permanente Division of Research.
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